Terms & Conditions

Please read these terms and conditions carefully before using the InoGold platform.

A. Account Registration & Login

Eligibility
- User must be at least 18 years old.
- User must be legally competent to enter contracts.
Mobile Number Verification
- Registration through OTP verification.
- User is responsible for maintaining confidentiality of OTPs and passwords.
Single Account Rule
- One user may be allowed only one account.
- Multiple or fake accounts may be suspended.
Accurate Information
- User must provide correct name, PAN, Aadhaar, email, and bank details.
- False information can lead to account termination.
KYC Compliance
- PAN/Aadhaar verification may be mandatory.
- Transactions can be restricted if KYC is incomplete.
Account Suspension
Company may suspend accounts for fraud, suspicious activity, or legal requirements.
User Responsibility
User is responsible for all activity from their account.

Live Market Pricing
Gold prices are dynamic and change in real time. Price at confirmation is final.
Minimum Investment
Apps may allow purchases starting from ₹1, ₹10, or ₹100 depending on the platform.
24K Purity
Gold is usually 24K with 99.5% or 99.99% purity.
GST Applicability
3% GST is charged on purchases.
Transaction Confirmation
Purchase is completed only after successful payment.
Failed Transactions
Failed transactions may be reversed or refunded within a specified period.

Physical Backing
Digital gold is generally backed by equivalent physical gold stored in vaults.
Custodian/Vault Provider
Gold is stored with authorized vault providers.
Insurance Coverage
Stored gold is typically insured against theft or loss.
Trustee Arrangement
Some providers appoint trustees to hold customer interests (e.g., Kubeerji).
Audit Rights
Gold holdings may be periodically audited by third parties.

Buyback Facility
Platform may allow users to sell gold back at prevailing rates.
Price Difference
Buy and sell prices differ (spread). Users may incur losses on immediate resale.
Settlement Time
Sale proceeds are credited to bank accounts within the specified period.
Cooling-off Period
Some platforms impose a cooling period before sale proceeds are transferred in 72-hour period for bank transfer.

Minimum Redemption Quantity
Physical delivery may be available only above a minimum quantity, often 3 gram or more.
Delivery Charges
Delivery and minting charges may apply.
Address Verification
Delivery is only to verified addresses.
Loss During Delivery
Liability after successful delivery may shift to the customer.

Free Storage Period
Some providers offer free storage for a limited number of years.
Expiry of Storage
After expiry, users may be required to redeem or sell holdings. Some providers specify storage limits of 5–7 years.
Forced Liquidation
If no action is taken after expiry, providers may liquidate holdings as per T&C.

The following charges are applicable as updated from time to time on the platform:

No Guaranteed Returns
Gold prices may rise or fall.
Market Risk
User bears all investment risk.
Liquidity Risk
Selling or redemption may be temporarily unavailable.
Counterparty Risk
User relies on the platform and custodian.
Technology Risk
App outages, hacks, or system failures may occur.
Regulatory Risk
Digital gold in India is generally not regulated by RBI or SEBI as an investment product.

Platform Not Financial Advisor
No Investment Recommendation
Limited Liability for Losses
Force Majeure Clause
Company not liable for events such as natural disasters, government actions, war, or network failures.