Privacy Policy

Your privacy is our priority. Learn how we manage, secure, and protect your data at Richman Digi Gold.

A. Information We Collect

To provide a seamless digital gold experience, we collect the following types of information:

Personal Identification Data
- Full Name, Legal Status, and Date of Birth.
- Verified Mobile Number and Email Address.
KYC & Regulatory Information
- PAN Card details for transaction limit compliance.
- Officially Valid Documents (OVD) for identity verification.
Financial & Transaction Data
- Bank Account Number, IFSC Code, and UPI IDs for settlements.
- Detailed logs of digital gold purchases, sales, and redemptions.

B. How We Use Your Information

Account Management: To create, manage, and secure your Richman Digi Gold portfolio.
KYC Verification: Processed via government-authorized verification agencies.
Payout Processing: Processing seamless transfers during immediate resale or buybacks.
Security & Anti-Fraud: Monitoring transactional irregularities to prevent money laundering.

C. Data Sharing & Third-Party Disclosures

We do not sell your personal data. Your information is only shared under strict confidentiality agreements with:

Vault & Custodian Partners
Sharing minimal required operational data with authorized vault holders and trustees to secure your physical gold ownership backing.
Payment Gateways
Your data flows safely through certified PCI-DSS compliant partners to settle transactions safely.
Legal Entities
When strictly forced by statutory authorities, regulators, or under ongoing court jurisdictions.

D. Data Security & Retention

Encryption Standards
All financial logs, interactions, and customer information are encrypted end-to-end using industry-standard TLS protocols.
Retention Framework
We preserve trade/transaction records as stipulated by Indian financial regulations, even post-account termination, to support audit capabilities.

E. User Privacy Rights

Right to update or rectify inaccurate profile parameters instantly inside app profiles.
Right to withdraw marketing consents at any point.
Right to request account deletion, subject to regulatory transaction-free cool-off limits.

F. Grievance Redressal

If you have discrepancies regarding data updates, access restrictions, or regular discrepancies, please contact our designated Grievance Officer immediately via the help desk channels published inside the platform.